Workplace Communication
Build Confidence l Communicate with Impact
Introduction
Credibility Starts with Presence
Effective workplace communication is the foundation of strong teamwork, productivity, and professional credibility. This programme is designed to help employees communicate clearly, confidently, and respectfully across all levels of the organisation. Participants will learn how to express ideas, listen actively, manage workplace conversations, and reduce misunderstandings that impact performance and collaboration.
Workplace Communication Essentials
Who this is for:
New hires, junior staff, interns, frontline employees, and support teams.
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Course Focus:
Building clear, respectful, and effective communication habits for everyday workplace interactions.
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Key Learning Outcomes:
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Communicate clearly and professionally at work
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Listen effectively and respond appropriately
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Reduce misunderstandings and workplace errors
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Course Content:
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What workplace communication really means
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Verbal and non-verbal communication basics
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Tone of voice and clarity in daily conversations
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Active listening skills at work
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Professional greetings and introductions
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Workplace email and message basics
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Common communication mistakes in the workplace
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Simple role-play and practical exercises
Professional Communication & Team Effectiveness
Who this is for:
Supervisors, team leaders, executives, customer-facing staff, and cross-functional teams.
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Course Focus:
Improving structured communication, teamwork, and confidence in workplace interactions.
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Key Learning Outcomes:
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Communicate ideas clearly and confidently
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Strengthen teamwork and collaboration
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Handle workplace conversations professionally
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Course Content:
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Structured communication in meetings
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Communicating with different personality types
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Giving and receiving feedback professionally
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Managing emotions and tone at work
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Workplace communication etiquette and boundaries
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Handling misunderstandings and objections
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Cross-department communication strategies
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Role-play: team discussions and workplace scenarios
Strategic Workplace Communication & Leadership Influence
Who this is for:
Managers, senior executives, leaders, and high-potential employees.
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Course Focus:
Developing strategic communication, leadership influence, and confident decision-making.
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Key Learning Outcomes:
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Communicate with authority and influence
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Lead conversations and decisions effectively
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Manage complex workplace communication challenges
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Course Content:
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Leadership communication and executive presence
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Strategic messaging for alignment and clarity
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Managing difficult conversations and conflict
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Influencing without authority
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Communication during change and uncertainty
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Negotiation and problem-solving communication
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Crisis and high-stakes communication
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Advanced role-play: leadership and decision-making scenarios
Customer Service Excellence
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Professional service attitude & mindset
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Effective customer communication & listening skills
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Handling complaints and difficult customers professionally
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Service recovery & maintaining brand reputation
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Internal customer service within teams
Sales & Marketing Communication Skills
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Sales communication & persuasion techniques
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Understanding customer psychology & needs
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Negotiation and objection handling
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Presentation skills for sales professionals
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Relationship building & long-term client engagement
Presentation Skills & Visual Communication
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Structuring clear and impactful presentations
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Public speaking confidence & delivery
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Storytelling for business presentations
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Slide design principles for clarity & professionalism
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Presenting ideas to management & clients
Business Presentation Design Using Canva
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Designing professional business slides using Canva
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Visual hierarchy, layout & readability
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Brand-aligned slide design for corporates
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Creating presentations for meetings, pitches & training
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Do’s & don’ts of visual communication
Basic Visual Content Creation Using Photoshop
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Understanding basic Photoshop tools
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Editing visuals for corporate use
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Creating simple marketing & internal visuals
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Image optimisation for presentations & social media
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Brand consistency & file handling
Business Visual Content Creation Using Adobe Illustrator
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Understanding Illustrator for business use
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Creating simple vectors, icons & layouts
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Designing visuals for presentations & marketing
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Brand consistency (colours, fonts, layouts)
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Exporting files for print & digital use
All programmes can be customised based on organisational needs, industry requirements, and HRD Corp claimable structures.